Privacy Policy

At My Move Packers, we respect your privacy and are committed to protecting the personal information of our customers, website visitors, and business partners.

This Privacy Policy explains how My Move Packers ("My Move Packers", "we", "us", or "our") collects, uses, stores, discloses, and protects information when you visit or use our website, contact us, request a quotation, or use our moving and relocation services in Dubai and elsewhere in the United Arab Emirates (UAE).

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

My Move Packers is a moving and relocation service provider operating in Dubai and the United Arab Emirates.

For privacy-related questions, requests, or concerns, you can contact us at:

Email: info@mymovepackers.com

Phone: +971 52 24 45 110

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

Information You Provide Directly

When you contact us, request a quotation, schedule a moving service, or communicate with us, we may collect:

• Full name
• Phone number
• Email address
• Pickup and delivery addresses
• Moving date or preferred service date
• Property or move-related details
• Service requirements and preferences
• Information included in your messages, enquiries, or communications
• Any other information you voluntarily provide to us

Please do not provide sensitive personal information unless it is genuinely necessary for the service and we specifically request it.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services enabled on the website. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location information
• Website pages visited
• Date and time of visits
• Referring website or source
• Website interaction and usage information
• Other technical or diagnostic information

This information may be collected through cookies, analytics tools, server logs, or similar technologies.

3. How We Use Your Information

We may use the information we collect for legitimate business and service-related purposes, including:

• Responding to enquiries and requests
• Providing moving, packing, relocation, transportation, and related services
• Preparing quotations and service estimates
• Scheduling and coordinating moving services
• Communicating with customers about their requests or bookings
• Providing customer support
• Coordinating services with relevant employees, contractors, logistics providers, or business partners where necessary
• Improving our website, services, customer experience, and operations
• Maintaining website security and preventing fraud, abuse, or unauthorized activity
• Understanding website usage and improving website performance
• Sending service-related communications
• Sending promotional or marketing communications where permitted by applicable law
• Complying with applicable legal, regulatory, tax, accounting, and governmental requirements
• Protecting our legal rights, property, customers, employees, and business
• Establishing, exercising, or defending legal claims
• Performing other purposes that are reasonably related to the purposes described above or that you have authorized

4. Moving Services and Business Partners

My Move Packers may work with other companies, contractors, logistics providers, transportation providers, packing teams, storage providers, technology providers, or other business partners in connection with providing moving and relocation services.

Where necessary to provide a requested service, we may share relevant customer information with such service providers or business partners.

We only intend to provide the information reasonably necessary for the relevant service, coordination, or business purpose.

We do not authorize third parties to use your personal information for unrelated purposes merely because we have shared information with them for the purpose of providing a service.

5. Service Providers and Third Parties

We may use trusted third-party service providers to support our business and website operations. Depending on our actual website configuration, these providers may include:

• Website hosting providers
• Website maintenance and technology providers
• Email and communication providers
• Customer relationship management (CRM) systems
• Analytics providers
• Advertising and marketing platforms
• Payment or transaction service providers, where applicable
• Security and fraud-prevention services
• Cloud storage and software providers

These providers may process information on our behalf or in accordance with their own privacy policies and applicable legal requirements.

We do not sell your personal information as a commercial product.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website function properly, remember preferences, understand website usage, improve performance, and support marketing or advertising activities where applicable.

Cookies are small text files that may be stored on your device when you visit a website.

We may use:

• Essential cookies required for website functionality
• Preference or functionality cookies
• Analytics cookies
• Performance cookies
• Advertising or marketing cookies, where applicable

The actual cookies used on our website may change as we add, remove, or update website features and third-party services.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some website features.

7. Google and Advertising Technologies

If our website uses Google advertising, analytics, or related services, Google and its partners may collect or receive information through cookies and similar technologies in accordance with their applicable policies.

Where Google advertising cookies are used, third-party vendors, including Google, may use cookies to serve advertisements based on a user's previous visits to our website or other websites.

Users may manage or opt out of personalized advertising through Google's advertising settings.

For more information about Google's handling of information, please review Google's applicable privacy and advertising policies.

If our website uses advertising or analytics technologies from other third-party providers, those providers may also process information according to their respective privacy policies.

8. Google Analytics and Website Analytics

Where analytics services such as Google Analytics are enabled on our website, we may use them to understand how visitors interact with our website, identify technical issues, measure website performance, and improve our services.

Analytics information may include information such as device information, browser information, approximate location, traffic source, pages viewed, and interactions with the website.

Analytics providers may use cookies or similar technologies to provide these services.

If a particular analytics service is not currently enabled on our website, this section applies only if and when such service is implemented.

9. WhatsApp, Phone, Email, and Other Communications

If you contact us by phone, email, WhatsApp, contact forms, or other communication channels, we may process the information you provide to respond to your enquiry and provide or coordinate our services.

Communications may be handled through third-party communication platforms. Those platforms may process information according to their own terms and privacy policies.

We recommend that you avoid sending unnecessary sensitive or confidential information through ordinary messaging or email channels.

10. How We Share Personal Information

We may disclose personal information when reasonably necessary:

• To employees and authorized personnel who need the information to perform their duties
• To contractors and service providers helping us provide requested services
• To moving, transportation, packing, storage, logistics, or other relevant business partners
• To technology, hosting, analytics, communication, and security providers
• To professional advisers, insurers, accountants, auditors, or legal advisers where appropriate
• To government authorities, regulators, courts, or law-enforcement bodies where required or permitted by law
• To protect our rights, safety, property, customers, employees, or business
• In connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction
• Where you have requested or authorized the disclosure
• Where disclosure is otherwise permitted or required by applicable law

We aim to limit disclosures to information that is reasonably necessary for the relevant purpose.

11. International Data Transfers

Some of our service providers, technology providers, communication platforms, cloud services, or other business partners may process or store information outside the UAE.

Where personal information is transferred internationally, we aim to take reasonable measures to ensure that the information is handled in accordance with applicable privacy and data-protection requirements.

By using our services and communicating with us, you acknowledge that information may be processed by service providers located in jurisdictions outside the UAE where necessary for legitimate business or service purposes.

12. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, online service, email transmission, storage system, or method of electronic transmission can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide and manage requested services
• Maintain business and customer records
• Resolve disputes
• Maintain financial and accounting records
• Comply with legal, regulatory, tax, or other applicable obligations
• Enforce agreements and protect our legal rights

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our business practices.

Retention periods may vary depending on the type of information and the reason for which it was collected.

14. Your Privacy Rights

Depending on applicable UAE law and your circumstances, you may have certain rights regarding your personal information.

These rights may include, where applicable:

• Requesting access to personal information we hold about you
• Requesting correction or updating of inaccurate information
• Requesting deletion of personal information where legally available
• Requesting restriction of certain processing
• Objecting to certain uses of personal information where legally available
• Withdrawing consent where processing is based on consent
• Requesting information about how your personal information is processed
• Making a privacy-related complaint or request

These rights are subject to applicable legal conditions, exceptions, and limitations.

To submit a privacy request, contact us using the details provided in the "Contact Us" section below.

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access.

15. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about our services, offers, promotions, or other business communications.

You may request to stop receiving marketing communications from us by contacting us or by using an available unsubscribe option in the relevant communication.

Please note that even if you opt out of marketing communications, we may still send essential service-related or transactional communications when necessary.

16. Third-Party Websites

Our website may contain links to websites, applications, social-media platforms, or other services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of each third-party website or service before providing personal information.

17. Children's Privacy

Our services and website are intended for adults and general business and consumer audiences.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action where required.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable legal requirements.

When we make changes, we may update the "Last Updated" date at the top of this page.

We encourage visitors and customers to review this Privacy Policy periodically to remain informed about how we handle personal information.

19. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:

My Move Packers

Email: info@mymovepackers.com

Phone: +971 52 24 45 110

We will review privacy-related requests and respond within a reasonable period, subject to applicable law and the nature of the request.

20. Governing Legal Framework

This Privacy Policy is intended to operate in accordance with applicable laws and regulations relating to privacy and personal-data protection in the United Arab Emirates, including applicable provisions of UAE data-protection legislation.

Where mandatory legal requirements apply to the processing of personal information, those requirements will take precedence over any inconsistent provision of this Privacy Policy.

By using the My Move Packers website or providing your personal information to us, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, disclosed, and protected as described above.